Cancellation policy

Your appointments are very important to So Healthy and are reserved especially for you. We appreciate that unanticipated events occur in everyone’s life and appointment adjustments are necessary from time to time, therefore, we respectfully request at least 24 hours notice is given for cancellations and changes to your scheduled appointment time.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and patients on our waiting list miss the opportunity to receive our services. Since our services are reserved for you personally, a cancellation fee will apply.

We know that sometimes emergencies happen, and it’s not always possible to give the full 24 hours notice when you can’t make an appointment. However, please be aware that for patients who repeatedly cancel appointments without proper notice, we reserve the right to request payment up front when booking future appointments.

Appointments cancelled with less than 24-hour notice will result in a charge equal to 50% of the treatment amount.

Patients failing to show up to their appointment without warning will be charged the full treatment amount.

As a thank you for referring a friend or family member to the practice we provide a free 30 minute massage voucher for the referrer. Please note these vouchers will become invalid if you fail to show for your appointment or the appointment is cancelled without providing the necessary 24 hours notice.

So Healthy’s cancellation policy is in place to provide the best service for our established and future patients.

Appointment Reminders
We know how easy it is to forget an appointment and so as a courtesy to our patients we do attempt to email you a reminder 24 hours prior to your appointment. Failure to receive this reminder does not invalidate this cancellation policy.